Reference

Terms & Conditions for Your dana123 Account

Your account rules, wallet steps and lobby access sit in one clear Terms & Conditions page for dana123.

Account acceptanceWallet conditionsPolicy access

How Local Law Shapes These Terms

dana123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions describe the agreement between you and our service when you open, use or ask us to maintain a dana123 account. Eligibility and access depend on local law, so you must check that using the service is permitted where you are located. We

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may ask you to confirm account details before granting access or processing an account request. Payment references cover DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps, but your chosen rail remains subject to the account instructions shown at the time. If we change a
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rule, we will present the updated wording through the account or policy path. Continuing after the stated effective date means you accept the revised terms. If you do not accept them, stop using the service and contact our account help route.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

RULE HELP DESK

Support for Account Rule Questions

A clear contact path matters when a Terms & Conditions question affects your account or wallet status. We keep policy help close to the account help link and cashier path, so you can describe the exact step that stopped you. Include your account identifier and the relevant payment reference where applicable; do not send a password or one-time code. Our team can clarify wording, identify the correct policy section and explain what document or account step is needed next.

Team online

Account help link

Use the account help link for questions about acceptance, access conditions, profile details or a policy change. We can point you to the relevant Terms & Conditions wording without asking for your password.

Cashier path

When a DANA, OVO, GoPay or QRIS reference appears in your question, use the cashier path and include the displayed status. This helps us separate a rule question from a payment-step issue.

Policy change request

If a clause appears unclear or you want to request a wording change, send the section name through account help. We record the request and explain which contact route handles the next response.

SECURITY BY CLAUSE

Security Steps Behind Our Terms

Our Terms & Conditions work alongside practical account controls, not separate from them.

Account details

We use the account details you provide to apply these Terms & Conditions and handle requests tied to your profile. Keep your phone number current so a required verification step can reach you.

Phone verification

Before account access, we may ask you to complete phone verification. This step helps connect a request to the right account when your details, wallet status or policy acceptance needs checking.

Cookie controls

Cookies can keep your session and policy display consistent between pages. Your browser controls whether cookies remain, while disabling them may interrupt the account path or require you to sign in again.

Security habits

Use a private device session, keep your password confidential and never share a one-time code. Our team will not need those secrets to explain a Terms & Conditions clause.

Record retention

We retain account and policy records for the period needed to administer the agreement, resolve requests and meet applicable legal duties. A contact request can ask what record category applies.

Data change request

To correct account details or ask about stored data, contact us through account help with the affected field named clearly. We may verify ownership before making a change.

Terms & Conditions Questions Answered

These Terms & Conditions answers focus on the decisions you make before opening or continuing an account. We cover acceptance, local eligibility, wallet references, account checks, cookies, policy updates and data requests. If your situation is not covered, use the account help route with the clause or screen you are asking about, and we will direct you to the applicable wording.

They cover account opening, policy acceptance, access conditions, wallet-related steps, account checks, cookies, data handling and changes to the agreement. The Terms & Conditions also explain how to contact us when a clause or account instruction is unclear.

They apply to your use of the service where local law permits. Eligibility and access depend on local law, so you should confirm that the service is permitted in your location before opening or continuing an account.

Phone verification helps connect an access request or account change to the correct account. We may request it before account access when profile details, a wallet status or acceptance of the Terms & Conditions needs checking.

Yes. The payment section uses DANA, OVO, GoPay, QRIS, bank transfer and virtual account as examples of available account steps. The exact route and status shown to you remains subject to the applicable account instructions.

We present revised wording through the account or policy path and identify when it takes effect. Read the change before continuing. If you do not accept it, stop using the service and contact account help.

Yes. Send the affected field and your request through account help. We may verify that you control the account before changing details, and we will explain if a record must be retained for a legal or account reason.

Name the section or copy the relevant wording into an account help request, without including your password or one-time code. We can clarify the clause, identify the required account step and direct payment questions to the cashier path.

Terms & Conditions for Your dana123 Account

Support for Account Rule Questions

Account help link

Cashier path

Policy change request

Security Steps Behind Our Terms

Account details

Phone verification

Cookie controls

Security habits

Record retention

Data change request

Terms & Conditions Questions Answered

01 What do dana123 Terms & Conditions cover?

02 Do dana123 Terms & Conditions apply in Indonesia?

03 Why might dana123 ask for phone verification?

04 Do the Terms & Conditions cover DANA and QRIS?

05 How does dana123 notify me about term changes?

06 Can I ask dana123 to correct my account data?

07 What should I do if a Terms & Conditions clause is unclear?

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